Privacy Policy for ThistleHaven Cleaners
ThistleHaven Cleaners is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services. By using our site or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect several types of information from and about users of our online platform and those engaging our services, including:
- Personal Data: Information that can be used to identify you, such as your name, address (including service address), email address, phone number, and payment information. This is primarily collected when you book a service, request a quote, or contact us.
- Service Information: Details regarding the cleaning services you request, including type of service (e.g., residential deep cleaning, eco-friendly cleaning, carpet and upholstery cleaning, window washing, end-of-tenancy cleaning, office cleaning), service dates and times, specific instructions, and feedback.
- Usage Data: Information about how you access and use our website. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
2. How We Use Your Information
ThistleHaven Cleaners uses the collected data for various purposes:
- To provide and maintain our cleaning services and our online platform.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our online platform when you choose to do so.
- To provide customer support and respond to your inquiries.
- To process your bookings and payments for services.
- To improve our services, website, and customer experience.
- To monitor the usage of our online platform.
- To detect, prevent, and address technical issues or fraud.
- To send you relevant updates, promotional materials, and marketing communications about our services, where you have consented to receive them.
3. Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), ThistleHaven Cleaners’ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
- You have given us permission to do so.
- The processing is necessary for the performance of a contract with you (e.g., cleaning services).
- The processing is in our legitimate interests and not overridden by your rights.
- To comply with the law.
4. Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, CRM systems, IT support). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If ThistleHaven Cleaners is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
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For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of ThistleHaven Cleaners.
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
5. Security of Your Information
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to protect your Personal Data, we cannot guarantee its absolute security.
6. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ThistleHaven Cleaners aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
In certain circumstances, you have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where ThistleHaven Cleaners relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided at the end of this policy.
7. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail:
- ThistleHaven Cleaners
- 315 Bramley Road
- Floor 2
- Manchester, Greater Manchester
- M14 5RE
- United Kingdom